11.13.2008
Media

Media

Road Blocks to Effective Communication

Road Block

Definition

Example(s)

Situation

Adult Response
VERBAL:
1. Judging Making a judgment 1) You should … and 2) You ought to … Mom, I’m not sure what to do about my class schedule this year. It’s really tough with all the extras I’ve got to do. You should take every math and science course offered. You ought to see how important that is.
2. Rejecting Giving no support It’s your problem, not mine. Dad, that boy just took my truck. It’s your problem. You solve it.
3. Blaming, Criticizing Placing fault on the other person It’s your fault. Mom, the jar of glue just fell over on the floor. Look what you did! The carpet is ruined! It’s all your fault!
4. Labeling Calling negative names or words that are negative Only a dummy would do it that way. Your 8-year-old got dressed for school—orange and blue shirt, green and yellow striped pants, red socks, sandals, and a baseball hat. Only a clown would dress like that for school!
5. Transferring Not listening and jumping in with one’s own problems Let me tell what happened to me. Dad, it’s not my fault my math teacher hates me. Let me tell you about my boss. You think you’ve got trouble!
6. Ordering Giving solutions with no choices You must do this now. I think I’ll go to the movies tonight Mom. You will not. You’re going to stay home and study. You’re going to bring your grades up.
7. Threatening, Bribing Using threats or bribes to try to make someone do something 1) If you don’t do what I want … and 2) If you do what I want, I do this for you. But Dad, it’s the last night for “Star Wars,” and I haven’t seen it. If you don’t study, there will be no car this weekend.
8. Waffling Not being clear and consistent in setting limits 1) Well, maybe …, 2) We’ll see …, and 3) I’ll think about it … Mom, I really need to know if I can go to the concert on Saturday night. We’ll see—I’ll think about it.
9. Nagging Persistently repeating orders or requests 1) I’ve told you a thousand times … and 2) How many times do I have to ask you to … I’ll pick up the puzzle later Dad. I’m not going to tell you again. I’ve told you ten times to pick it up. Now!
NONVERBAL:
10. Acting Using body language that sends negative messages or that rebuffs; being physically abusive 1) Crossing arms, 2) Not looking at speaker, 3) Walking away, 4) Tapping feet, 5) Shaking finger in face, 6) Hitting, and 7) Kicking. Your child comes home from school, slams the door shut, drops his/her clothes on the floor, kicks the cabinet, and turns on the TV. You frown, cross your arms, tap your foot, and stand in front of your child.