Steps |
Responses |
Encouraging
Sound open and positive before you make a decision. |
"Tell me more about the prom …"
"It's wonderful that you want to go …" |
Fact Finding
Get information to make a decision or state your ideas. Who, what, where, when, why, how? |
"I need more information …"
"Tell me more …" |
Restating
Understand the facts; be clear about what the other person is asking. |
"What you're asking me is can you go to the prom and stay out all night?" |
Reflecting
Identify your feelings and the feelings of the other person. |
"I know you're excited about the prom and you will probably be disappointed that you cannot stay out all night. I am glad that you get to go." |
Summarizing
Clearly state the decision or agreement. |
"This is my decision … you can go to the prom, go to the party afterwards, and be home by 2 am."
OR
"This is what we agreed upon … you can go to the prom, go to the party afterwards, and be home by 2 am. Is that right?" |
Send this page to a friend